Cocentra People Principles

For our own people we believe in going beyond mission and vision statements. We seek individuals whose personal beliefs and standards match our objectives. From the commencement of our business all our people (including contract staff) have signed up to our People Principles.

Why are the Principles important to us?

It is our People Principles that sets us apart from others. We believe they are fundamental to making us a strong and trusted organisation. “Signing up” to these principles means we are committed to following them and helping others do the same.

In short, the principles are about

The ‘Cocentra Person’

• A high level of Personal integrity

• Openness

• A will to Win

• Recognition of others

• and having the right Attitude, Commitment & Co-operation.

The ‘Cocentra One Team’

• We work together as adults and equals.

• We work as 'One Team' with our clients, Excellence Chain™partners and suppliers

• All our processes are designed for a smooth running business and are fast and flexible

• We don't waste Assets either ours or other people's and treat them as if they were our own

Cocentra Quality.

• Delivering the very best service

• On time

• All the time

• At a price our customers are delighted to buy from us

• and achieving at least a 95% or better satisfaction rate in all our Detect, Select, Advise and Energise services (which we do)and striving for the other 5% in everything else.

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